1. Introduction
VenusLi, licensed tourist agency, provides accommodation services in the name and on the behalf of the property owner and based on the contract concluded with the property owner of the respective accommodation facility.
VenusLi acts solely as an intermediary between guest and the property owner of the respective accommodation facility.
If the guests choose to buy any additional services or products, these additional services or products shall be the subject of a separate agreement between the guest and VenusLi, or the guest and a third party respectively, and in no way a subject-matter covered by these terms and conditions.
Before booking the accommodation facility, the guest shall acquaint himself with all terms and conditions, as well as with the special features of each accommodation facility and location.
All terms and conditions stated here shall apply equally to all reservations and all persons, i.e. apply equally to the reservation holders, other guests, agencies, guest staff, friends and visitors.
2. Reservation
The reservation shall be valid from the moment of the booking confirmation. In order for the reservation to be valid, the reservation holder shall be at least 18 years old and has paid a deposit of 30% of the rental amount.
During the booking procedure upon enquiry, each guest shall receive payment instructions and all information on the booking and the special terms and conditions of the accommodation unit. The guest shall make the payment within 24 hours of the receipt of the payment instructions. During this period, the requested dates shall be blocked in the availability calendar and the guest shall submit a confirmation of payment. After the guest submits the payment confirmation and the payment is credited to the account (IBAN), the reservation shall be considered confirmed. If the guest does not make the payment within 24 hours of the receipt of the payment instructions, the booking shall be considered not confirmed or cancelled respectively and VenusLi shall make the requested dates available for further bookings without any obligations to the guest and any obligations in terms of damage compensation due to an unrealized booking.
When using instant booking, the booking shall be considered confirmed when the guest receives a booking confirmation notice.
3. Prices and Payment
Unless otherwise stated, all prices are listed in Euro (€) and per night. Prices include all taxes and the Tourist Tax. The rental price of the accommodation includes all costs of utilities (water, electricity, Internet, waste collection, etc.), final cleaning, bed linen, towels, maintenance of pool, the garden and the accommodation units, and the registration of stay.
Payment is made by bank transfer in two instalments; the first instalment is the advance payment in the amount of 30% as confirmation of booking and the second instalment is the remaining 70% up to 30 days before arrival.
For bookings made within 30 days before arrival, the guest shall pay the full booking amount of 100% immediately.
The guest shall make payments under these terms and conditions or the special conditions specified on the website. If the payment is not made within the specified payment deadlines, VenusLi shall be entitled to terminate the contract and cancel the reservation without refunding the amount paid so far.
Agency is obliged to send the customer the voucher upon paid advance. The voucher is the confirmation of reservation and contains all the services paid. It is Agency's obligation to take care of the provided services, host's and customers interests and rights according to the accepted customs and practicies in tourism and in accordance to these terms.
4. Cancellation / changes
The guest shall be charged 30% of the booking amount in case of cancellation after booking and an additional 70% in case of cancellation within 30 days prior arrival. In the case of the guest not showing up at all, 100% shall be charged. Some property owners may ask for different cancellation policies, of which the guest shall be informed during the booking procedure.
After confirmation of booking, the guest may send a request to change the reservation, which shall not be binding to VenusLi shall, depending on the request and options, inform the guest whether the change of reservation is possible or not. Regardless of the fact that the guest’s request for change of reservation could not have been met, the above stated cancellation terms shall always apply. The guest shall not be able to cancel free of charge if his request is not complied with.
5. Arrival / Departure times - Check in / Check out
All arrivals and check-in shall be after 3 pm, and departures and check-out until 10 am. Early arrivals and later departures shall be possible only upon previous approval . If the guest does not comply with the departure time, VenusLi shall be entitled to charge the security deposit as well as an extra night at a special rate.
In case the guest does not show up on the scheduled date and time of arrival, the booking shall remain valid and the property reserved for 24 hours. If there is no notification from the guest on the new arrival date or time within these 24 hours, VenusLi shall be entitled to make the property available in the availability calendar for other reservations. In this case, the guest, who did not show up at the check-in, shall not be entitled to refund of the booking amount.
6. Guest Registration
Upon arrival, guests shall present valid travel documents (identity card or passport) for the guest’s registration in the e-visitor system. A guest who refuses to present a valid travel document will be denied access to the accommodation facility.
7. House rules / guest behavior
During their stay in the accommodation facility, guests shall adhere to the house rules displayed in the respective accommodation unit. In case of violation of house rules, danger to property and exposure to danger, the property owner and/or VenusLi shall be entitled to terminate the rental contract with immediate effect and no further notice. All guests shall be obliged to vacate the accommodation unit within 2 (two) hours. There shall be no refund for the unused rental time in the accommodation unit.
8. Complaints and defects
If the guest observes insufficient cleaning, defects and the like, the guest shall file a complaint immediately to the property owner/host of the accommodation facility and shall grant them a reasonable time limit to remedy these defects. The property owner of the accommodation unit shall bear responsibility for deviations in the condition and equipment of the accommodation unit in regard to the one listed on the website.
9. Personal data and documentation
VenusLi will keep all information and documentation a trade secret pursuant to local regulations on personal data protection. The Agency is obliged to keep personal data in the database, in accordance The Law and Protection of Personal Data, that is, the general regulation on protetcion personal data (GDBR) on travel agency business.
10. Luggage
Agency is not responsibile for damaged, destroyed or lost suggage, as well as for the theft of luggage or valuables in the accomodation unit (rental of a safety deposit box is recommended if available). Lost luggage or stolen goods should be reported to the host and local police department.
11. Force Majeure and/or extraordinary events
If the use of the accommodation facility is prevented due to force majeure (fire, flood, earthquake, war, pandemic, etc.) and/or due to an extraordinary event (rupture of water or sewer pipes, power outage, accommodation facility closed down by authorities, etc.), VenusLi will be entitled to terminate the contract and refund the amount already paid (except in cases when part of the overnight stay has been realized, then the amount for refund shall be reduced in proportion to the nights already stayed in the facility). VenusLi shall not be responsible for the termination of the contract and the effects resulting from force majeure and/or extraordinary events.
12. Complaints
If the guest objects to the incomlete performance of the confirmed service by agency, he may fine a written objection.
Complaint procedure:
The guest is obliged to immediately advertise the inappropriateservice to the employee of the agency on the day of arrival or to notify him by e-mail or telephone. The guest is obliged to cooperate with the agency so that complaint can be resolved for mutual satisfaction on the spot. The highest compensation per complant can reach the amount of the advertised part of the service, but it can not cover already used services or the entire amount of the service. This excludes the guest's right to compensation for ideal damage. If guest finds another accommodation on his own initiative, withourh giving the agency a chance to resolve the cause of his dissatisfaction within the agreed time, he cannot request a refund of file a claim for damages.
13. Court jurisdiction
The agency will attempt to solve all the disputes in agreement with the guest. If an agreement cannot be reached, the issue will become subject to the decision of the Split Court jurisdiction, under the authority of the laws of the Republic of Croatia.
